Privacy Policy

1. Introduction

LavPro ("LavPro", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website lavpro.ca, request an estimate, or use our services.

We comply with the Act respecting the protection of personal information in the private sector of Quebec (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Privacy Officer

In accordance with Law 25, LavPro has appointed a person in charge of the protection of personal information. You can contact our Privacy Officer to exercise your rights, ask questions, or file a complaint:

• Email: info@lavpro.ca
• Phone: (514) 917-6776
• Address: Montréal, Québec, Canada

3. Information We Collect

When you submit a form, request an estimate, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• Property address and service location
• Service details you provide (type of service, access requirements, surface area, photos of the property you upload)
• Preferred language of communication
• Preferred method of contact
• The content of any message you send us

4. Information Collected Automatically

When you browse our website, we automatically collect limited technical information:

• IP address (may be truncated before storage)
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page
• Referring website

5. Purposes of Collection

We collect and use your personal information only for the following purposes:

• Respond to your estimate requests and inquiries
• Schedule, plan, and deliver the services you request
• Issue invoices and receive payment for services rendered
• Communicate with you about your service (appointment reminders, follow-ups, updates)
• Maintain client records as required by tax and commercial law
• Improve our website and the quality of our services
• Comply with our legal and regulatory obligations

6. Legal Basis and Consent

We rely primarily on your consent, given freely when you submit a form or contact us. For certain purposes (performance of a contract, compliance with a legal obligation), we rely on the legal basis provided by Law 25. You may withdraw your consent at any time, without affecting processing that occurred before your withdrawal.

7. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share information only with:

• Our employees and technicians who need the information to deliver the service
• Service providers acting on our documented instructions, including our web hosting provider (Hostinger International Ltd.) and email service providers
• Professional advisors (accountants, lawyers) bound by confidentiality
• Government or judicial authorities when disclosure is required by law (tax records, court orders)

8. Transfer of Information Outside Quebec

Our website and back-office systems are hosted by Hostinger International Ltd. on servers located in Boston, Massachusetts, United States of America. When you submit information through our website, that information is transmitted to and stored on servers located in the United States.

The laws of the United States may provide a level of protection for personal information that differs from that of Quebec. Before entrusting your information to this hosting provider, we conducted a privacy impact assessment and implemented the following safeguards:

• A written service agreement containing confidentiality obligations
• Encrypted transmission of all data using TLS 1.2 or higher (HTTPS)
• Restricted access limited to authenticated personnel
• Technical and physical security measures provided by the host (firewalls, intrusion detection, isolated backups)

By submitting your personal information through our website, you consent to this transfer outside Quebec. You may contact our Privacy Officer for additional information about the assessment we performed.

9. Data Retention

We retain your personal information only for the time necessary to fulfill the purposes for which it was collected, or as required by law:

• Estimate requests that do not result in a service: up to 24 months, then deleted
• Active client records: kept for the duration of the business relationship
• Accounting records (invoices, contracts): kept for 7 years after the last transaction, as required by federal and Quebec tax law
• Website technical logs: up to 12 months

Once the applicable retention period ends, personal information is securely destroyed or anonymized.

10. Your Rights

Under Law 25 and PIPEDA, you have the following rights concerning your personal information:

• Right of access — obtain a copy of the personal information we hold about you
• Right of rectification — request correction of inaccurate or incomplete information
• Right to deletion and de-indexation — request that we delete your information (subject to legal retention)
• Right to withdraw consent — at any time, without affecting past processing
• Right to data portability — receive your information in a structured, commonly used technological format
• Right to be informed of automated decision-making based exclusively on automated processing (LavPro does not use such processing)
• Right to file a complaint with our Privacy Officer or a supervisory authority

11. How to Exercise Your Rights

Send a written request to info@lavpro.ca, including proof of identity sufficient to confirm the request comes from you. We will respond within 30 days, as required by Law 25. If we cannot grant your request, we will explain the reasons in writing and inform you of available recourse.

12. Security Measures

We implement reasonable technical, physical, and organizational safeguards appropriate to the sensitivity of the information:

• Encryption in transit (TLS 1.2+) for all form submissions and website traffic
• Role-based access control to databases and back-office systems
• Unique credentials and multi-factor authentication for administrators
• Logging and monitoring of access to sensitive information
• Regular backups with restoration testing
• Periodic employee training on information security and privacy

13. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Non-essential cookies (such as analytics) are set only after you give explicit consent through the banner that appears on your first visit. You can review or change your preferences at any time via the "Cookie preferences" link in the footer. See our Cookies Policy for the full list of cookies used and their purposes.

14. Minors

Our services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 14 without parental consent. If you believe we have collected information from a minor without proper consent, please contact our Privacy Officer and we will delete it promptly.

15. Automated Decision-Making

LavPro does not use your personal information to make decisions based exclusively on automated processing. All decisions that may affect you (such as scheduling, pricing, or service feasibility) are reviewed by a qualified employee.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. The "Last updated" date at the top of this page indicates the date of the most recent revision. Material changes will be highlighted on this page and, where appropriate, communicated directly to you.

17. Complaints to Supervisory Authorities

If you are not satisfied with our response, you may file a complaint with the following authorities:

• Commission d'accès à l'information du Québec (CAI) — cai.gouv.qc.ca — 1-888-528-7741
• Office of the Privacy Commissioner of Canada (OPC) — priv.gc.ca — 1-800-282-1376

18. Contact

LavPro — Privacy Officer

Montréal, Québec, Canada

Email: info@lavpro.ca

Phone: (514) 917-6776